Legal
Refund policy
Thirty days, no interrogation. The free edition exists so you can evaluate the control model before paying — and if the paid plan still turns out to be the wrong fit, we would rather refund you than argue.
The 30-day guarantee
If you buy a Pro or Agency licence and it does not do what you needed, ask for a refund within 30 days of the purchase date and we will refund it in full.
We will ask one question — what did not work — because it is the most useful feedback we get. Answering it is optional and it does not affect the refund.
The free edition carries the complete authority model and every security control. Running it on a real site is the most reliable way to know whether the paid scope is what you need.
How to request one
- Email [email protected] from the address on the order.
- Include the order number or the licence key.
- Optionally, tell us what did not work.
| Stage | Timing |
|---|---|
| Acknowledgement | 2 business days |
| Refund issued | 5 business days of approval |
| Funds visible | Typically 5 to 10 business days, depending on your bank |
Refunds are issued to the original payment method. We cannot refund to a different card or account.
What happens to your licence
When a refund is issued, the licence key is deactivated and you stop receiving updates and licensed support. Your site keeps working, and your data — identities, permissions, approvals, and the audit trail — stays in your own database. Paid-edition features may become unavailable.
You remain free to use the free edition, under GPL-2.0-or-later, for as long as you like.
Renewals
We notify you before an automatic renewal. If a renewal charge surprises you, tell us within 30 days of the charge and we will refund it and cancel the renewal — the same guarantee applies.
To avoid a renewal entirely, cancel before the renewal date from your account or by emailing [email protected]. Cancelling stops the next charge; it does not shorten a term you have already paid for, and it does not on its own trigger a refund of that term.
Exceptions
We do not refund in these situations:
- Outside the window. Requests more than 30 days after the purchase or renewal charge.
- Repeated cycles. Buying, refunding, and re-buying the same plan repeatedly.
- Licence abuse. Sharing or reselling a key, or circumventing licence checks, contrary to the licence terms.
- Chargeback first. Where a chargeback has already been raised, we work with the payment processor instead, and we cannot refund twice.
If a refund is declined, we will say which of these applied and why.
Statutory rights
This guarantee is offered in addition to your legal rights, not instead of them. If you are a consumer in a jurisdiction with a statutory cancellation period for digital products, that right applies on its own terms and this policy does not reduce it.
Nothing here limits a right that cannot lawfully be limited.
Questions before you buy
If you are unsure which plan fits, ask before purchasing. Describing the workflow you need to govern usually settles it in one reply, and it is a better use of your 30 days than a refund.
Start smaller if you are unsure
The free edition is not a trial.
It carries the complete authority model and every security control. Use it on a real site first.